High-End Appliance Repair in NYC

  • Licensed & Insured
  • Genuine OEM Parts
  • 2-Year Parts & Labor Warranty
  • Same-Day Visits When Available
  • $149 diagnostic fee — applied toward the repair
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How It Works

1
Diagnosis $149

In-home diagnostic visit with testing and troubleshooting. We’ll explain the issue and provide a clear repair estimate. The $149 diagnostic fee is collected at the time of the visit.

2
Precision Repair

If you approve the estimate, we complete the repair using proper tools and genuine OEM parts when applicable. When you move forward with the repair, the $149 diagnostic fee is credited toward the final bill.

3
2-Year Warranty

Every completed repair is covered by a 1-year parts & labor warranty, so you’re protected after the job is done.

  • Great service and honest pricing

    Huge thanks to the team for fixing my refrigerator. They replaced the compressor and went through the unit to service and check everything. They were professional, worked clean, explained what they were doing, and the price was reasonable. The fridge is running great now
    Alex M.

  • Fixed in one visit oven heats like new

    Our oven started taking forever to preheat, so I called FirstLine Appliance. They showed up on time, diagnosed it quickly, and fixed it in one visit. Clean, professional work, highly recommend.
    Sophia T.

  • Miele Washer Fixed. Great Service!

    I had an issue with my Miele washer and it ended up being a bigger repair than expected. They had to take a lot apart to get to the problem. Everything was done carefully and professionally, and the washer is working normally again. Really appreciate the work and the clean service. I’d definitely recommend them.
    Daniel P.

  • Saved Our Miele Dryer

    We were having trouble with our Miele dryer and expected an expensive repair, so we called FirstLine based on their great reviews. They showed up on time and quickly found the problem: years of cat hair had clogged the drain on our condensing dryer. They cleaned it out, got everything working again, and charged a fair price. Honest service, no upsell — highly recommend.
    Alex G.

  • Consistent, Honest, Professional

    Amazing service every time! I work for a multi-use property in Lower Manhattan, and we’ve used FirstLine for 20+ jobs. They’re consistently reliable, do excellent work, and make the whole process easy. Alex is a pleasure to work with—straightforward, honest, and always fair on pricing. Highly recommend.
    David S.

What We Service

Refrigerator
Range/Cooktop
Oven
Washer
Dryer
Dishwasher
And More…

FAQ

The diagnostic fee is $149 for the first visit. If you proceed with the repair, the $149 is credited toward your total repair cost. We’ll confirm the final price after diagnosis and before any work begins.

Yes. We provide a 1-year warranty on labor and installed parts.

We specialize in high-end appliances and service many premium brands, including Sub-Zero, Wolf, Miele, Thermador, Viking, Bosch, Fisher & Paykel, Bertazzoni, and Gaggenau and other major high-end brands.

Yes — we use genuine OEM parts whenever available. If an OEM part is not in stock or not available, we’ll discuss the options with you and confirm everything before ordering or installing anything.

We service NYC. You can also check our Coverage Map page to confirm your exact service area.

Yes, appointments may be available on evenings and weekends depending on the schedule.

Contact Us

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