About FirstLine

Who We Are

We’re a NYC-based service focused on high-quality work, clear communication, and clean results. We help homeowners and renters with appliance repair and maintenance — with special attention to high-end brands and built-in appliances.
Based in Brooklyn, serving NYC and nearby areas.

  • Licensed & Insured
  • Genuine OEM Parts
  • 2-Year Parts & Labor Warranty
  • Same-Day Visits When Available
  • $149 diagnostic fee — applied toward the repair

How We Work

1
Diagnosis $149

In-home diagnostic visit with testing and troubleshooting. We’ll explain the issue and provide a clear repair estimate. The $149 diagnostic fee is collected at the time of the visit.

2
Precision Repair

If you approve the estimate, we complete the repair using proper tools and genuine OEM parts when applicable. When you move forward with the repair, the $149 diagnostic fee is credited toward the final bill.

3
1-Year Warranty

Every completed repair is covered by a 1-year parts & labor warranty, so you’re protected after the job is done.

Why Clients Choose Us

  • Clear communication (call/text updates
  • Clean work (shoe covers / drop cloths)
  • Respect for NYC apartments (tight spaces, building rules)
  • Focus on long-term fixes (not “temporary patches”)
  • Professional tools & proper hardware
  • Straightforward pricing / no surprises

FAQ

The diagnostic fee is $149 for the first visit. If you proceed with the repair, the $149 is credited toward your total repair cost. We’ll confirm the final price after diagnosis and before any work begins.

Yes. We provide a 2-year warranty on labor and installed parts.

We specialize in high-end appliances and service many premium brands, including Sub-Zero, Wolf, Miele, Thermador, Viking, Bosch, Fisher & Paykel, Bertazzoni, and Gaggenau and other major high-end brands.

Yes — we use genuine OEM parts whenever available. If an OEM part is not in stock or not available, we’ll discuss the options with you and confirm everything before ordering or installing anything.

We service NYC. You can also check our Coverage Map page to confirm your exact service area.

Yes, appointments may be available on evenings and weekends depending on the schedule.

Contact Us

BOOK ONLINE

Reserve your preferred time slot.

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CALL / TEXT

Contact our manager

Call Text

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