FAQ – FirstLine Appliance Repair NYC

Frequently Asked Questions

Quick answers about scheduling, pricing, service area, and what to expect.

Call/text us or book online. If you message, include your ZIP, appliance type, brand, and a quick description of the issue.

Sometimes, yes — depends on the schedule and your location. Text your ZIP and preferred time window.

The diagnostic/service call is $149. It’s charged for the visit and troubleshooting, and is applied toward the repair total if you approve the repair. If you decide not to proceed, the diagnostic fee still applies.

Typically 9am–8pm (Sun closed). Evening slots are limited.

Credit Cards, Zelle, Venmo, Cash, Apple Pay

Yes – we use OEM parts

Yes. Parts & labor are covered by 2 – year warranty

Many repairs are same-visit. If parts are needed, we schedule the return visit once parts arrive.

Manhattan, Brooklyn, and nearby Queens areas. If you’re unsure — check our coverage map or send your ZIP.

We service most major appliance brands, including: Sub-Zero • Wolf • Miele • Thermador • Viking • Bosch.
For the full list, please check it here.