BRANDS We Service

  • Licensed & Insured
  • Genuine OEM Parts
  • 2-Year Parts & Labor Warranty
  • Same-Day Visits When Available
  • $149 diagnostic fee — applied toward the repair
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Other BRANDS We Service

BERTAZZONI

We service Bertazzoni, a premium Italian brand. Our techs know European appliances—accurate diagnostics, correct parts guidance, and repairs done right.

GAGGENAU

Gaggenau is built like a pro kitchen—advanced controls, precise heating, premium components. We service it carefully with clear diagnostics and the right European repair approach.

AGA

AGA is a classic British range built for steady, even heat. We service it with specialized care—accurate troubleshooting and repairs tailored to European-style cooking appliances.

Fisher & Paykel

Fisher & Paykel is built around airflow, sensors, and precise controls. We know the common failure points and service it cleanly and correctly—without guesswork.

ILVE

ILVE is pro-style cooking with classic European design. We service ILVE ranges and ovens with detail-first care—correct diagnostics, clean work, and repairs that respect premium Italian equipment.

What We Service

  • Refrigerator
  • Range
  • Oven
  • Washer
  • Dryer
  • Dishwasher
  • Freezer
  • Wine Cooler
  • Ice Maker
  • Grill
  • Vent
  • Microwave

Problems We Fix

Not cooling / warm temps Fridge Not Cold, Freezer OK Water leaking Loud noise / buzzing Ice buildup / frost
 Runs constantly Temperature swings Door not sealing Bad odors Error codes / lights
Not freezing Freezer thawing Soft ice / melting Heavy frost buildup Ice on back wall Door not sealing Runs constantly Too cold / overfreezing Loud noise Water leaking Ice maker not working Error codes / alarm
Not making ice Slow ice production Small / hollow cubes Water leaking Ice clumping / jammed No water fill
Not cooling Temp not stable Condensation buildup Frost buildup Loud noise / vibration Display not working
Gas burner won’t light Gas burner keeps clicking Oven not heating Oven takes too long to preheat Oven temperature not accurate Oven won’t turn on Smell of gas Oven door not closing Cooktop not working
Oven not heating
 Oven takes too long to preheat
 Oven temperature not accurate Oven won’t turn on
 Broiler not working
 Oven door won’t close
 Oven door locked
 Oven making noise
 Oven keeps shutting off
 Oven self-clean not working
Not draining Not cleaning well Leaking water Not drying Won’t start Not filling with water Making loud noise Bad smell Door won’t latch Stops mid-cycle
Not draining Not spinning Leaking water Won’t start Won’t fill with water Stops mid-cycle Door won’t lock Shaking / banging Making loud noise Bad smell / mildew
Not heating Drum not spinning Takes too long to dry Won’t start Stops mid-cycle No airflow Burning smell Making loud noise Overheating / shuts off Clothes still damp
Won’t ignite Low flame Not heating up Uneven heating Burner not working Gas smell Flare-ups Igniter keeps clicking Temperature won’t stay Deep cleaning needed

How It Works

1
Diagnosis $149

In-home diagnostic visit with testing and troubleshooting. We’ll explain the issue and provide a clear repair estimate. The $149 diagnostic fee is collected at the time of the visit.

2
Precision Repair

If you approve the estimate, we complete the repair using proper tools and genuine OEM parts when applicable. When you move forward with the repair, the $149 diagnostic fee is credited toward the final bill.

3
2-Year Warranty

Every completed repair is covered by a 1-year parts & labor warranty, so you’re protected after the job is done.

FAQ

The diagnostic fee is $149 for the first visit. If you proceed with the repair, the $149 is credited toward your total repair cost. We’ll confirm the final price after diagnosis and before any work begins.

Yes. We provide a 1-year warranty on labor and installed parts.

We specialize in high-end appliances and service many premium brands, including Sub-Zero, Wolf, Miele, Thermador, Viking, Bosch, Fisher & Paykel, Bertazzoni, and Gaggenau and other major high-end brands.

Yes — we use genuine OEM parts whenever available. If an OEM part is not in stock or not available, we’ll discuss the options with you and confirm everything before ordering or installing anything.

We service NYC. You can also check our Coverage Map page to confirm your exact service area.

Yes, appointments may be available on evenings and weekends depending on the schedule.

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Service Area

firstlineappliance@gmail.com
+1 929 262 0287
Monday
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Wednesday
Thursday
Friday
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Sunday
9 am – 8:00 pm
9 am – 8:00 pm
9 am – 8:00 pm
9 am – 8:00 pm
9 am – 8:00 pm
9 am – 8:00 pm
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